FAQ

Where can I buy Redken Products? 
Contact Redken at 1-800-423-5280, Monday-Friday 9am to 5:30pm ET for help finding your distributor.

Does Redken test products on animals? 
L’Oréal, the parent company of Redken, no longer tests any of its products or any of its ingredients on animals, anywhere in the world nor does L’Oréal delegate this task to others. An exception could only be made if regulatory authorities demanded it for safety or regulatory purposes. For complete information on this subject, please visit here.

I’m visiting NYC and I would like to visit Redken. Can I set up an appointment? 
The Redken Gallerie is in the brand new Redken Exchange located at 404 Fifth Avenue, New York, NY 10018. No appointment is needed to visit the Gallerie. Also visit our class calendar here to sign up for a class at the Redken Exchange.

Can my client's buy Redken products at mass stores or groceries? 
Redken products are not guaranteed when sold in mass stores or groceries. Redken products should be sold exclusively in salons. When you come across our products in Walmart or Target, these products are considered “diverted” and you may be at risk by purchasing them. Learn more about diversion. 

I've used Live Chat on RedkenPro.com before. Why don't I see it now? 
Live Chat is available on Redken.com and RedkenPro.com Monday through Friday, 9am-5:30pm. Please check the site during those times for the Live Chat option.

Where is the Redken Headquarters? 
10 Hudson Yards, Floor 28
New York, NY 10001 

What other countries can I find Redken? 
Redken is currently sold in 58 countries across the world.